Terms & Conditions

Privacy Policy

This privacy policy sets out how Silverline Scotland uses and protects any information that you provide us with when you use this website.

Silverline Scotland is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Silverline Scotland may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 2019.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular:

• To provide you with information on our services that you have requested
• We may periodically send promotional emails about our services or other information that we think you may find interesting using the email address that you have provided
• We may use the information to customise the website according to your interests
• We may use the information to improve our services

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to Silverline Scotland using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@silverlinescotland.com

We will not sell or distribute your personal information to third parties unless we are required by law to do so.

You may request details of personal information that we hold about you. If you would like a copy of the information held on you please email us at info@silverlinescotland.com If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@silverlinescotland.com. We will promptly correct any information found to be incorrect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement.

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EU Cookie Policy

Our website uses Cookies to ensure that we give you the best possible user experience possible and help us understand how you use our site. By continuing to use our website we assume you are happy that we place Cookies on your device.

How We Use Cookies

A Silverline Scotland Cookie is a tiny text file composed of alphanumeric characters, which is created on your ‘terminal equipment’ (computer, smartphone or tablet) when your browser accesses our website. These Cookies are used to help your browser navigate our website and fully use all its features. To find out more about Cookies, including how to control and delete them, please visit www.allaboutcookies.org.

We also make use of a tool from Google called Google Analytics, which tells us about the way people are using www.silverlinescotland.com. It uses Cookies to collect standard internet log information and visitor behaviour information in an anonymous form. This information is then used to compile statistical reports on how often people return to our site, how long they stay, where on silverlinescotland.com they tend to go and how they’re moving around the site. We can use this try to work out what kind of user experience you’re having on the site, so we can make it better. To read Google’s privacy policy please visit www.google.co.uk/intl/en-GB/policies/privacy/.

We will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither we, nor Google will link, or seek to link, an IP address with the identity of a computer user.